Lloyd Walty - Work Experience

The Liquidation Channel, Round Rock, Texas
Customer Service Agent | 2009 - present

Interact with customers to provide and process information in response to inquiries, concerns and requests about products and services. Updated customers account information when needed, answer any questions regarding the systems and policies with LC.  Troubleshoot any issues customers may have regarding online ordering, and purchasing issues.

TVN - Text Vision Network, Austin, Texas
CTO (Chief Technology Officer) | 2007 - 2009

System design and development, generating program requirements and specifications, troubleshooting application problems, implementing program enhancements and providing technical support as well as scheduling enhancements and balancing workload. All work is performed in Windows XP/VISTA environment and utilizes various web authoring systems, built, programmed, maintained, and managed several high-tech driven B2B sales websites. Helped create and develop a unique marketing structure for the growth and development of businesses throughout the nation, utilizing cutting-edge marketing solutions. Assisted with design, and development of sales force training programs. Program included production of web based training program. Day-to-day management of sales staff, including recruitment, one-on-one training, and sales strategy.

Cook-Walden Capital Parks, Round Rock, Texas
Memorial Specialist/Cremation Scheduler | 2005 - 2007

Data entry for cemetery marker orders. Scheduled marker installations. Scheduled cremations with funeral directors from six other funeral homes. Arranged and directed funeral services. Interviewed families to arrange details such as preparation of obituary notice, selection of urn or casket, determination of location and time of cremation or burial, selection of official for religious rites and transportation for mourners. Planned placement of casket in parlor or chapel and adjusted lights, fixtures and floral displays. Presented and sold burial spaces in different areas of cemetery and encourages families to pre-plan funeral arrangements.

Protection One, Austin, Texas
Residential Security Sales Consultant | 2004 - 2005

Evaluated homes and small businesses security needs. Analyzed customer's needs and recommended security systems that best met customer's requirements. Utilized high energy inbound and outbound telephone sales. Demonstrated effective presentation skills. Entered data into computer terminal to store, retrieve and manipulate data for analysis of system capabilities and requirements. Identified problems, diagnosed cause and determined corrective actions.

Dell Computer Corporation, Waco, Texas
Computer Sales for Home & Home Office | 2003 - 2004

Sold computers and electronic data processing systems to homes, businesses, and industrial establishments over the telephone. High energetic fast paced inbound and outbound telephone sales. Demonstrated effective presentation skills. Entered data into computer terminal to store, retrieve and manipulate data for analysis of system capabilities and requirements. Identified problems, diagnosed cause and determined corrective actions. Analyzed customer's needs and wants and recommended computer and hardware solutions to best meet the customer's requirements. Exceeded overall goals for service attach rates. Worked with others as a team to accomplish call center goals. Thrived in a multitasking environment, interacting and negotiating with customers, and technical support. Exceeded at creating and maintaining customer relationships with key personal in quality, procurement and engineering, integral to new business development.

Williams Insulation, Austin, Texas
Outside Account Manager/Sales Representative | 2000 - 2003

Garage door and insulation sales to commercial establishments and individual customers from sales office, showroom, customer's place of business, and private residences. Actively participated in trade and home shows and demonstrated effective presentation skills. Compiled lists of prospective customers for use as sales leads based upon information from newspapers, business directories and other sources. Traveled throughout assigned territories to call on regular and prospective customers to solicit orders. Displayed and demonstrated products using samples and catalogs and emphasized salable features. Quoted prices and credit terms and prepared sales contracts for purchase orders. Prepared reports of business transactions and kept expense accounts. Expedited communication between upper level management and general personnel. Wrote, designed and produced Excel documents involving sales and purchase orders.

Overhead Door of Hartford, Hartford, Connecticut
Garage Door Sales Representative | 1998 - 2000

Position involved compilation of lists of prospective customers based upon information obtained from newspapers, business directors and other sources for use as sales leads. In addition, obtained building permit information for new construction projects. Finally, traveled throughout assigned territory to solicit orders from regular and prospective customers. Similar duties to those performed at Williams Insulation.